Support Center

tastytrade's New Video Player

Notice a difference in the tastytrade video player?
 
The reason we had to update the video player is because Flash Player is being phased out across all internet browsers. As technology updates, tastytrade has to stay up-to-speed as well!
 
Here are the system requirements broken down by platform for tastytrade’s New video player:

http://help.ooyala.com/video-platform/concepts/pbv4_requirements.html
 
You should also make sure you’re running the most current browser version possible!

Here are links to download the latest version of Google Chrome as well as Firefox: 
Chrome:
https://www.google.com/chrome/browser/desktop/
Firefox: https://www.mozilla.org/en-US/firefox/new/
 
Additionally, close all unnecessary tabs that eat up bandwidth and will cause buffering on both tastytrade and tastyworks. 
 
Learn to clear your browser’s cache:
Chrome: 
https://support.google.com/accounts/answer/32050?hl=en
Firefox: https://support.mozilla.org/t5/Protect-your-privacy/How-to-clear-the-Firefox-cache/ta-p/2472
 
Last but not least, you can adjust the bitrate on your video via the set of squares on the video player. The higher the bitrate, the crisper the picture. If you do not have enough bandwidth available, the stream will default to the highest available based on what programs your computer is currently running.


 
If you have any more issues, please reach out to 
support@tastytrade.com 
 
Have a great day and thanks for watching.

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