Support Center

Why Doesn't My Video Player Work?

If you can't play a video at all on tastytrade, you may need to update your Flash Player! You can do this easily by right clicking on the video player and selecting "About Adobe Flash...":

This will bring you to Adobe's website, where you can update your flash player.

If you see the following image, you have experienced what is known as a "Flash Crash":

Click here to view a webpage that walks you through the steps to resolve this issue.

I hope this helps and let us know if you have any questions!


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